Terms and Conditions

Please find the terms and conditions of service with Dr Emma Rae Rhead detailed below.

1. You must be aged 18 years or over

2. Personal Identity Check

You may be asked, as part of standard safeguarding requirements for online services, to verify your personal identity and address. You consent to do this, if required. This can be done either by providing copies of ID or showing photo ID (e.g. driving license, passport) at session.

3. New Client Intake Forms.

You agree to complete all New Client Intake and Assessment questionnaires as honestly and fully as possible, and return them to Dr  Rhead at least 72 hours ahead of your first session to allow her time to assess your responses and process that information.

Dr Rhead reserves the right to postpone sessions or services until this information has been received.

4. Results and Outcomes

Your results and outcomes will depend greatly upon your own efforts to implement the specific recommendations and guidance that Dr Rhead gives to you. To achieve the results you desire, you must be motivated and ready to do what is required to change for the better. Whilst Dr Rhead can guide you, direct and support you, only YOU have the power and responsibility to change your own life.

Results vary and are dependent on multiple complex factors, many of which only you have control over. Very many clients achieve excellent life-enhancing results with Dr Rhead’s approach, but she cannot, and does not, promise you any particular results.

By undertaking this work with Dr Rhead, you accept that you are fully responsible for your results, and that she cannot guarantee that you will achieve your desired outcome despite your joint best efforts.

Fees paid are independent of results or outcomes, and are in consideration of Dr Rheads commitment to you energy, time, skills, training, and expertise. Refunds are not offered in any circumstances.

5. Services are NOT medical treatment.

Dr Rhead offers coaching, hypnosis and holistic health services. The services she offers are NOT to be considered medical treatment or advice. They do NOT replace clinical psychology, psychiatric or conventional psychotherapy services. Dr Rhead no longer offer conventional medical services, medical diagnostic, or prescribing services. You agree to maintain full responsibility for seeking and following your own Doctor’s medical advice and treatment throughout.

6. Session Attendance

All sessions must start and end on time. If you arrive more than 15 minutes late for a session, Dr Rhead reserves the right to cancel that session with no refund.

You are fully responsible for checking your technology/ Zoom/microphone works ahead of live online sessions.  

7. Confidentiality

Dr Rhead will never disclose any information you share to a third party without your explicit consent or unless required to do so by law. This would only be if she felt real concern about possible harm to yourself or others, or if you disclose anything illegal that she has a duty by law to report.

8. Fees and Payment 

Fees will be taken at booking. Payment can be made by bank transfer or via debit /credit cards.

Dr Rhead reserves the right to change her fees at any time, but this will not affect fees for any services you have already purchased. 

9. Refund Policy 

No refunds are given once you have booked and paid for a package or intensive..

Individual sessions can be rescheduled with more than 24 hours’ notice. After 24 hours, no changes are possible.

Dr Rhead reserves the right to cancel a booked appointment at any time, although she will always do her best to give you as much notice as possible. Last minute cancellations would only occur in exceptional and unforeseen circumstances, such as personal emergency/illness.  

Any session that Dr Rhead needs to cancel will be either rescheduled or refunded in full for you. She can accept no liability whatsoever for any wider financial or other consequences of such cancellation. 

10. Right to Terminate Services 

Dr Rhead reserves the right to terminate services at any time and with no explanation. If Dr Rhead is unable to fulfil her obligation to your work together, you will receive a full refund for all outstanding planned work. She is unable to offer a refund on any session or support you have already received.

If Dr Rhead needs to terminate services because of unacceptable client behaviour, any payments already received are non-refundable. 

You also have the right to terminate services at any time. Refund policy applies.

11. Right Not to Offer Services

Dr Rhead reserves the right not to offer sessions and services to any enquiring individual without explanation.

12. Data Protection / Privacy Policy

Dr Rhead holds all data securely in line with the Code of Ethics of her professional organisations and in accordance with the laws of England and Wales. In agreeing to these terms, you agree to our Privacy Policy displayed on our website.

13. Use of Copyrighted Matter

All written, audio or video matter used for your information and support remains the intellectual property of Dr Emma Rae Rhead and cannot be used, shared with anyone, even family members, or resold in any circumstances without Dr Rhead’s explicit consent.  To do so will be a breach of copyright law and will result in legal action.

14. Terms and Conditions 

Terms and Conditions are available to read at any time on our website here

Booking any service with Dr Emma Rae Rhead means that you agree to these terms and conditions of service in full as detailed above.

(Last Updated October 2020)


Dr Emma Rae Rhead Hypnotherapist, Coach, Mind-Body Healing Expert, Doctor
Online Hypnotherapy and Online Hypnosis
Cheshire Hypnotherapy | Hypnotherapy Cheshire | Harley Street Hypnotherapy | Hypnotherapy Harley Street | Online Hypnotherapy | Hypnosis Online